FAQs

1. What materials are used to make your cake toppers?
Our cake toppers are made from high-quality, lightweight foam clay, ensuring durability and a perfect finish for your cakes.

2. Are the cake toppers safe to use on food?
Yes, our foam clay cake toppers are non-toxic and safe for use on cakes. However, they are intended as decorations and not edible.

3. How do I place an order?
You can place an order through our website or Etsy shop. Simply select your desired topper, add it to your cart, and proceed to checkout.

4. Do you offer custom designs?
Absolutely! We love creating custom designs to match your specific theme or preferences. Please contact us with your ideas, and we’ll bring them to life.

5. How long does it take to receive my order?
Processing times for standard orders are typically 7 business days (weekends not included), while custom orders may take longer. Shipping times vary based on your location.

6. Can I request a rush order?
Yes, we offer rush order options for an additional fee. Please contact us before placing your order to ensure we can accommodate your timeline.

7. What if my topper arrives damaged?
We take great care in packaging our toppers, but if your item arrives damaged, please contact us within 3 days of receipt with photos of the damage, and we will arrange for a replacement or refund.

8. How do I store my cake topper before the event?
Store your cake topper in a cool, dry place away from direct sunlight to maintain its shape and color.

9. Are your cake toppers reusable?
Yes, our foam clay cake toppers are durable and can be reused for multiple occasions if handled with care.

10. Do you ship internationally?
No, we do not provide international shipping.

11. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods available through our website and Etsy shop.

12. Can I cancel or change my order?
Orders can be canceled or modified within 24 hours of placing the order. For custom orders, please contact us as soon as possible to discuss changes or cancellations.